Introduction Welcome to Chillvex. These Terms of Service govern your access to and use of the website, products, services, content, and features provided by Chillvex. By accessing our website, placing an order, creating an account, or using any services offered by Chillvex, customers agree to comply with and be legally bound by these Terms of Service. Customers who do not agree with these terms should discontinue use of the website and services immediately. These Terms of Service establish the conditions, obligations, rights, limitations, and responsibilities associated with using the services and products provided by Chillvex.
Company Information These Terms of Service apply to all purchases, transactions, website interactions, and services involving Chillvex. Customers who require support or have questions regarding these Terms of Service may contact us using the information below: Store Name: Chillvex Email Address: support@chillvex.shop Phone Number: +1 6368191106 Business Address: 6258 Calvin Ave, Tarzana, CA 91335 Contact Page: https://Chillvex.myshopify.com/pages/contact
Eligibility to Use Services By using the services and website provided by Chillvex, customers confirm that they are at least 18 years old or are accessing the website under the supervision and authorization of a parent or legal guardian. Customers agree to provide accurate, complete, and current information during account registration, order placement, payment processing, and communication with customer support. False, misleading, or incomplete information may result in order cancellation, account suspension, or restricted access to services.
Products and Service Availability Chillvex strives to provide accurate product descriptions, images, pricing information, specifications, and availability details for all products listed on the website. However, we do not guarantee that all information displayed on the website will always be accurate, complete, current, or error-free. Product appearances may vary depending on monitor settings, device displays, lighting conditions, manufacturing updates, and technical limitations.
Pricing and Payment Terms All prices displayed on the Chillvex website are listed in United States Dollars unless otherwise stated. Customers agree to pay all applicable charges associated with purchases, including product prices, shipping fees, taxes, and additional charges where applicable. Payments are processed securely through authorized third-party payment providers. Chillvex reserves the right to refuse, limit, or cancel orders involving pricing inaccuracies, payment disputes, unauthorized transactions, suspected fraud, or policy violations.
Order Acceptance and Processing After an order is placed, customers may receive an order confirmation email acknowledging receipt of the order request. However, order confirmation does not constitute final acceptance of the order. Chillvex reserves the right to refuse, cancel, limit, or modify orders at our discretion for reasons including product unavailability, inventory shortages, payment verification issues, suspected fraudulent activity, shipping limitations, pricing errors, or violations of these Terms of Service.
Shipping and Delivery Orders placed through Chillvex are generally processed within 1 to 2 business days after payment confirmation. Estimated delivery time within the United States is approximately 3 to 5 business days after shipment depending on customer location, shipping carrier operations, weather conditions, seasonal demand, holidays, and logistical circumstances beyond our control. Delivery estimates are provided for informational purposes only and are not guaranteed delivery commitments.
Returns and Refunds Purchases made through Chillvex are subject to our Return and Refund Policy. Eligible products may qualify for return within 30 days of confirmed delivery according to the conditions outlined in the Return and Refund Policy. Customers are encouraged to review the Return and Refund Policy carefully before making purchases to fully understand return eligibility requirements, refund procedures, and customer obligations.
Customer Responsibilities Customers agree to use the website, services, and products provided by Chillvex lawfully, responsibly, and in accordance with all applicable laws and regulations. Customers may not misuse the website, interfere with system operations, distribute malicious software, attempt unauthorized access to systems, engage in fraudulent activities, violate intellectual property rights, or use services for unlawful purposes.
Intellectual Property Rights All content available on the Chillvex website, including logos, text, graphics, product descriptions, images, icons, videos, software, trademarks, branding materials, website layouts, and design elements, is the property of Chillvex or its licensors and is protected by applicable intellectual property laws. Customers may not reproduce, distribute, modify, copy, publish, display, sell, or exploit website content without prior written authorization from Chillvex.
Account Security Customers who create accounts on the Chillvex website are responsible for maintaining the confidentiality and security of their account credentials, passwords, and login information. Customers agree to notify Chillvex immediately if unauthorized account access, suspicious activity, or security breaches are detected. Chillvex is not responsible for losses or damages resulting from customer failure to safeguard account information.
Third-Party Services and External Links The Chillvex website may contain links, integrations, advertisements, plugins, or services operated by third-party companies or service providers. These third-party services operate independently and may have separate terms, conditions, and privacy policies. Chillvex is not responsible for the content, security practices, privacy procedures, or operations of external services or third-party websites.
Limitation of Liability To the maximum extent permitted by applicable law, Chillvex shall not be held liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from website use, service interruptions, product purchases, shipping delays, technical failures, data loss, or inability to access services. Customers acknowledge that use of the website and services occurs at their own risk.
Disclaimer of Warranties The website, products, services, and content provided by Chillvex are offered on an “as is” and “as available” basis without warranties of any kind, whether express or implied. Chillvex does not guarantee uninterrupted website access, complete security, error-free functionality, or that products and services will always meet customer expectations or requirements.
Indemnification Customers agree to indemnify, defend, and hold harmless Chillvex, its affiliates, employees, suppliers, service providers, partners, and representatives from any claims, damages, liabilities, expenses, losses, or legal costs arising from violations of these Terms of Service, misuse of services, unlawful conduct, or infringement of third-party rights.
Privacy and Data Protection Customer use of the website and services is also governed by the Chillvex Privacy Policy. By using the website, customers consent to the collection, processing, storage, and use of information as described in the Privacy Policy. Customers are encouraged to review the Privacy Policy carefully to understand how personal information is handled and protected.
Fraud Prevention and Verification To maintain a secure shopping environment, Chillvex reserves the right to delay, hold, investigate, restrict, or cancel orders suspected of fraud, unauthorized payment activity, suspicious behavior, abuse of services, or violations of company policies. Customers may be required to provide additional verification or documentation before orders are approved or shipped.
Changes to Terms of Service Chillvex reserves the right to modify, revise, update, or replace these Terms of Service at any time without prior notice. Changes become effective immediately upon publication on the website. Continued use of the website and services following modifications constitutes customer acceptance of the updated Terms of Service.
Governing Law These Terms of Service shall be governed and interpreted in accordance with the laws applicable within the United States without regard to conflict of law principles. Customers agree that disputes arising from purchases, website use, or services provided by Chillvex shall be resolved according to applicable legal procedures and jurisdictional requirements.
Severability If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall remain fully valid and enforceable to the maximum extent permitted by law.
Entire Agreement These Terms of Service, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional policies published by Chillvex, constitute the complete agreement between customers and Chillvex regarding website access, purchases, products, and services.
Contact Information If you have questions regarding these Terms of Service, purchases, products, website usage, or customer support matters, please contact Chillvex using the information below: Store Name: Chillvex Email Address: support@chillvex.shop Phone Number: +1 6368191106 Business Address: 6258 Calvin Ave, Tarzana, CA 91335 Contact Page: https://Chillvex.myshopify.com/pages/contact
Subscribe to our emails
Be the first to know about new collections and exclusive offers.
Choosing a selection results in a full page refresh.
